PRIVACY POLICY
Last Updated: April 30, 2025
This Privacy Policy describes how Williamson Design and Digital (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website https://williamsondd.co.uk (the “Website”) and use our services. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable worldwide data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the UK.
1. Who We Are
Our website address is: https://williamsondd.co.uk. Williamson Design and Digital is a design and digital agency based in London, United Kingdom.
2. Information We Collect
We collect different types of information from and about you, including:
Information You Provide Directly:
Webform Submissions:
When you use our webforms (e.g., on our contact page) to make inquiries or request services, we collect the information you provide, such as your name, email address, phone number, company name, and any other information you choose to include in your message.
HubSpot CRM and Chat Facility:
Our website uses HubSpot CRM and its chat facility. When you interact with our chat, HubSpot may collect your name, email address, IP address, and the content of your chat conversations. If you submit a form connected to HubSpot, the information you provide will be stored in our HubSpot CRM.
Comments:
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media:
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Information We Collect Automatically:
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to collect information about your browsing activity on our Website. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
Google Analytics:
We use Google Analytics, a web analytics service provided by Google, to track and report website traffic. Google Analytics uses cookies to collect information about your use of our Website, which is then transmitted to and stored by Google on servers in the United States. This information helps us understand user behavior and improve our Website.
Google Site Kit:
We use the Google Site Kit plugin, which integrates various Google services, including Google Analytics, with our Website. This plugin may access and display data from these services within our WordPress dashboard.
Information From Other Sources:
We may receive information about you from publicly available sources or third-party partners.
3. How We Use Your Information
We may use your personal information for various purposes, including:
To respond to your inquiries and provide you with the information or services you request.
To manage and improve our Website and services.
To personalize your experience on our Website.
To send you marketing communications (where you have consented to receive them).
To analyze website usage trends through Google Analytics to understand how visitors interact with our Website and to improve its performance and content.
To administer and troubleshoot our Website.
To comply with legal obligations.
For security and fraud prevention purposes.
4. Legal Basis for Processing (for EEA and UK Users)
For individuals in the EEA and the UK, our legal basis for processing your personal information will depend on the specific context in which we collect it.
Generally, we will process your personal information based on one or more of the following:
Your Consent:
When you have given us explicit consent to process your personal information for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
Contractual Necessity:
When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests:
When processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include operating and improving our business, providing and marketing our services, and ensuring the security of our Website.
Legal Obligations:
When processing is necessary for compliance with a legal obligation to which we are subject.
5. Cookies
Our Website uses cookies to enhance your browsing experience and collect information about how you use our site.
Essential Cookies:
These cookies are necessary for the basic functionality of our Website and enable you to navigate the site and use its features.
Preference Cookies:
These cookies allow our Website to remember information that changes the way the site behaves or looks, such as your preferred language or region.
Analytics Cookies:
These cookies, including those used by Google Analytics, help us understand how visitors interact with our Website by collecting and reporting information anonymously.
Marketing Cookies:
These cookies may be used to track visitors across websites with the intention of displaying advertisements that are relevant and engaging for the individual user.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking or deleting certain cookies may affect the functionality of our Website.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
6. Embedded Content From Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We encourage you to review the privacy policies of these third-party websites.
7. Who We Share Your Data With
We may share your personal information with the following categories of recipients:
Service Providers:
We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (e.g., hosting providers, email marketing platforms, analytics providers like Google Analytics, and CRM providers like HubSpot). These providers are contractually obligated to protect your information and only use it for the purposes we specify.
HubSpot:
Personal data collected through our forms and chat facility is stored in our HubSpot CRM. Please refer to HubSpot’s Privacy Policy for more information on their data handling practices: [Insert Link to HubSpot’s Privacy Policy].
Google:
Information collected through Google Analytics and potentially accessed by Google Site Kit is shared with Google in accordance with their privacy policies. You can review Google’s Privacy Policy here: [Insert Link to Google’s Privacy Policy].
Legal Authorities:
We may disclose your personal information to law enforcement agencies, regulatory bodies, or other governmental authorities if required by law or legal process.
Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
If you request a password reset, your IP address will be included in the reset email.
8. How Long We Retain Your Data
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We may retain certain information for longer periods if required by law or for legitimate business purposes, such as maintaining records for tax or legal reasons.
9. What Rights You Have Over Your Data
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:
The Right to Access:
You have the right to request access to the personal data we hold about you and receive a copy of it.
The Right to Rectification:
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
The Right to Erasure (Right to be Forgotten):
You have the right to request that we delete your personal data under certain circumstances.
The Right to Restriction of Processing:
You have the right to request that we restrict the processing of your personal data under certain circumstances.
The Right to Data Portability:
You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
The Right to Object:
You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
Rights Related to Automated Decision-Making:
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
The Right to Withdraw Consent:
If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To exercise any of these rights, please contact us using the form at https://williamsondd.co.uk/contact/. We will respond to your request in accordance with applicable data protection laws.
10. Where Your Data is Sent
Visitor comments may be checked through an automated spam detection service. Information collected through Google Analytics and HubSpot may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from the laws in your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.
11. Data Security
We have implemented reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [mention specific security measures you take, e.g., encryption, firewalls, secure servers, access controls]. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.
12. Children’s Privacy
Our Website and services are not intended for children under the age of [specify age, e.g., 16]. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child without parental consent, please contact us immediately, and we will take steps to remove the information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us using the form at https://williamsondd.co.uk/contact/ or by mail at:
Williamson Design and Digital
2 Stamford Square
London SW15 2BF
We are committed to working with you to resolve any concerns you may have about your privacy. You also have the right to lodge a complaint with a supervisory authority in your country if you believe that we have infringed your data protection rights.
